Web Sales and Customer Service Agent
November 28 2024,
We are looking for a Sales and Customer Service Call Agent to join our Business Development Center (BDC). If you are customer-oriented and want to play a key role in enhancing the customer experience, join our team!
Responsibilities:
- Respond to inquiries from potential buyers via phone, text, email, and Messenger, providing basic information and redirecting specific questions to sales advisors.
- Appointment Management: Reach out to customers to schedule and confirm appointments at the dealership for sales, or after-sales, ensuring a positive experience.
- Customer Experience Follow-Up: Perform follow-ups after visits to ensure satisfaction and customer engagement.
- Internal Collaboration: Work synergistically with the sales and after-sales departments for optimal coordination.
- Continuous Improvement: Identify and implement solutions to optimize customer service.
Required Qualifications:
- Excellent bilingual communication skills and problem-solving abilities.
- Proven leadership with a positive, customer-centered approach.
- Ability to work efficiently in a team and collaborate with various departments.
Job Details:
- Job Type: Full-time, Permanent
- Compensation: Starting at $40,000 per year
- Benefits: Disability Insurance, Life Insurance, RRSP
- Working Hours: Monday to Friday, day shift (8 hours per day)
- Location: On-site
How to Apply: Send your resume and cover letter to David Rivard at davidrivard@bdcgranby.com, mentioning "Sales and Customer Service Call Agent" in the subject line.
We encourage all qualified individuals to apply, regardless of their professional background. Join us and contribute to an exceptional customer experience!
We look forward to reviewing your application!
